After one week of intensive training, fruitful exchange and various technical discussions on the field of “Good governance and IT systems”, Odrick Niyonkuru is satisfied with the newly gained knowledge and insights he can take back to his function as Deputy Head of the IT office at the microfinance institution CECAD.
The training treated the subject of how the efficient management of a company’s IT system minimizes and prevents risks related to the protection of customer data and other internal information. It also assists with improving the system’s adaptation to current or upcoming needs.
Mr Niyonkuru shared with us two key elements that especially stood out to him during the training :
"The section on IT system cartography, mapping the entire IT system of an institution, including computers, servers, printers, users, etc. was of particular interest for me. Mapping makes it possible to identify the location of all elements of our IT system, so that in case of an operating problem or technical defect, the part can be easily identified and repaired."
"Moreover, I consider the presented "iTop" tool - a software adapted for the proper management of hardware, other software and associated services – very useful and would be glad to see it integrated into our IT-system."
Amongst the advantages resulting from good governance in IT-systems are the ability to identify and solve problems quickly, the implementation of best practices like continuously monitoring all components, as well as the improvements in data processing and adapting IT services to customer needs – all helping to improve an institution’s productivity.